Job Description
Job Title
Key Responsibilities:
- Make independent decisions on employee work assignments and locations based on operational needs.
- Direct employee work assignments in a professional and courteous manner.
- When operationally necessary, give direct order to agents refusing an assignment while maintaining professionalism and remaining calm.
- Promptly receive and respond to telephone and radio calls in a professional and timely manner.
- Complete daily reporting thoroughly, accurately, and in a timely manner.
- Project a positive image while responding openly, honestly, and timely to inquiries in a courteous manner.
- Perform other duties as required.
- Ability to be flexible and work schedules that span a 24/7 operation including weekends, holidays and work overtime as needed. Work shifts will be assigned and may include late nights and early mornings.
Requirements:
- Minimum of a high school diploma, GED or equivalent
- Ability to understand and communicate verbal and written instructions in English
- Must be detail-oriented and able to perform multiple tasks making independent decisions involving the operation
- Must possess strong verbal and written communication skills
- Intermediate experience with MS Office Applications
- Must be 18 years of age or older
- Must be legally authorized to work in the United States
- Must pass pre-employment screenings
- Must meet necessary requirements to obtain a security sensitive identification badge.
- Must complete all training and maintain certification through employment
- Must possess and maintain a valid US state driver's license (suspended, expired, revoked, or denied licenses are not valid)
Qualifications:
- Strong communication and interpersonal skills
- Strong problem-solving skills and drive for operational excellence while taking responsibility for decisions
- Organizational and planning skills
- Strong leadership skills with the ability to motivate and coach others
- Must be able to handle multiple situations simultaneously.
- Must be an analytical thinker, be a goal-directed leader and demonstrate service-oriented performance
- Must be familiar with all FAA/TSA/Airline/Company regulations
- Previous airport and/or customer service experience preferred
- Previous radio/phone dispatch experience preferred
- Previous supervisory experience preferred
What We Provide:
- Competitive benefits
- Competitive wages
- Earned Paid Time off
- Discounted travel for you and your immediate family
- Career advancement opportunities
Ada Specifications
- Ability to operate a computer to enter and retrieve data
- Ability to lift up to 70lbs on a consistent basis
- Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)
Uge Is An Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Lgbt
Job Tags
Full time, Immediate start, Flexible hours, Shift work, Night shift, Early shift