Job Description

SupervisorAs the Supervisor, you will assist the General Manager with day-to-day operations, service, financial and team performance. Most importantly, you will create a great place to work for the team, a welcoming environment for our customers, and ensure delivery of United's flyer friendly service.How you will make an impact:Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results.Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities.Sets a positive example for station team to ensure excellent customer service.Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships.Solicits customer feedback to understand customer needs and opportunities to improve their travel experience.Demonstrates a calm demeanor during periods of high volume or irregular operations.Provides coaching and direction to the station team to achieve operational goals.Manages the station budget, staffing forecasts and resource requirements.Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees.Responsible for compliance with Station controls and Internal Audit standards.Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA/TSA/CBP)/internal divisions.Manage vendor service contracts as required.Provide remote support for other UGE functions as needed.Willingness and ability to work beyond scheduled times due to irregular operations and/or business need.What you will bring:Required Experience, Qualifications & Skills:Ability to manage airport operations independentlyAbility to work in a dynamic, fast paced operational environmentAnalytical thinking, goal-directed leadership and service-oriented performanceStrong communication and interpersonal skillsStrong problem-solving skills and drive for excellenceOrganization and planning skillsStrong leadership skills, with the ability to motivate and coach othersMust be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situationsPrevious service or operational experience requiredCross utilized experience (Above the Wing/Below the Wing) requiredPrevious supervisory experience requiredTotal Rewards:Salary will be competitive and commensurate with experience.As a UGE employee you'll receive the following:Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines' amazing global network.Discount Program: 20% off for flight tickets with United AirlinesVacation, Sick Time, and Floating HolidaysAccess to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life InsuranceFlexible Spending Accounts, Long Term Disability,401(k)Paid TrainingPaid parking or transportation assistanceParticipation in the UGE annual incentive planADA SpecificationsAbility to communicate and interact with others in the English language, both oral and writtenAbility to operate a computer to enter and retrieve dataAbility to utilize radio equipment for communicationsAbility to lift 70lbs on a consistent basisRequires ability to sit, stand and walk for extended periods of timeAbility to pass all pre-screening clearances applicable to position qualificationsUGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQUnited Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

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