Job Description

Concierge Job Description

Location: McLean, VA

Job Type: Full-Time / Part-Time

Pay Rate: $20.00 - $25.00 per hour

Schedule: Day, Evening, Weekend, and Holiday shifts as needed

Position Overview

We are seeking a professional, customer-focused Concierge to provide exceptional service and support to residents, guests, visitors, and tenants in a premier residential or commercial property in McLean, VA. The Concierge serves as the first point of contact and is responsible for creating a welcoming environment while delivering outstanding customer service and administrative support.

Key Responsibilities

• Greet residents, guests, visitors, and vendors in a warm and professional manner.
• Manage the front desk and serve as the primary point of contact for inquiries and requests.
• Answer and direct incoming phone calls, emails, and correspondence.
• Coordinate visitor access and maintain guest registration logs.
• Receive, track, and distribute packages, deliveries, and mail.
• Assist residents and guests with reservations, transportation arrangements, local recommendations, and special requests.
• Monitor building access and report security concerns or unusual activity.
• Coordinate with property management, maintenance teams, and vendors to address resident or guest needs.
• Maintain accurate records, service requests, and incident reports.
• Ensure the lobby and common areas remain clean, organized, and welcoming.
• Deliver exceptional customer service while maintaining professionalism and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Previous experience in concierge services, hospitality, customer service, front desk operations, reception, or administrative support preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal and problem-solving abilities.
• Professional appearance and demeanor.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office and email systems.
• Dependable, punctual, and detail-oriented.

Preferred Experience

• Luxury residential, hotel, corporate office, or country club experience.
• Experience with visitor management and package tracking systems.
• Customer service or hospitality experience working with high-profile clients, residents, or executives.

Compensation & Benefits

• $20.00 - $25.00 per hour , based on experience
• Weekly pay
• Opportunities for overtime
• Health, dental, and vision benefits (where applicable)
• Paid time off and holiday pay (where applicable)
• Career growth and advancement opportunities
• Professional and supportive work environment

Ideal Candidate

The ideal candidate is polished, friendly, and service-oriented, with a passion for creating exceptional experiences. They take pride in delivering high-quality customer service, maintaining professionalism, and serving as a reliable resource for residents, guests, and visitors.

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